Fraudulent practices by Servify for Samsung Corporate Purchases

Fraudulent practices by Servify for Purchases done via the Samsung Corporate Program

This blog highlights how Servify, the company that provides Warranty/Insurance for Samsung products resorts to malpractices and fraudulent tricks with customers to avoid registering warranties for legit purchases from Samsung Corporate website. 

Context: 

The Samsung Corporate program allows Corporate customers to purchase devices at competitive prices. The Samsung Corporate  website has a good number of deals which offer devices at discounted prices for Corporates. 

https://www.samsung.com/in/multistore/corporate/

Recently, I purchased a Samsung S24 Ultra directly from the Samsung Corporate website. 

During purchase, the website clearly mentioned that the AD & LD Warranty (Accidental Damage & Liquid Damage) is provided Complementary with all such purchases. The AD & LD Warranty provides coverage for 1 year against Accidental Screen Damage & Liquid Damage. The AD & LD Warranty is different from Extended Warranty (which starts 1 year after the Standard Warranty ends). 

Below screenshot shows this offer as seen on the Samsung Corporate Website. 

























Fraudulent Practices by Servify: 

Post the purchase from Samsung Corporate Website, the device itself was delivered in good condition by Samsung Corporate team. 

This is when the malpractice by Servify started. 

I reached out to the Servify team as Samsung's Support team directed me to contact them. The support email address of Servify is Support@servify.in and website is https://samsung.servify.tech/

Servify promised me that the Complementary AD & LD Warranty (Accidental Damage & Liquid Damage) will be activated within 10 days from the delivery of my device. 

I was constantly in correspondence with Servify over email and Servify kept promising that the AD & LD Warranty would be activated within 10 days of delivery. As explained earlier, the AD & LD Warranty protects the phone from Accidental and Liquid Damage for 1 year from the delivery of the phone. 

Even after 15+ days, the Complementary AD & LD Warranty was not activated. 

Whenever I reached out to Samsung Support team or Servify's Support team, they gave me a standard answer that they are looking into it.

In parallel, I independently purchased an Extended Warranty by paying the amount out of my own pocket from Samsung directly from their website. As explained earlier, the Extended Warranty starts 1 year after the standard warranty ends. 


After I kept questioning them on the AD & LD Warranty, Servify came up with a lame excuse that since I have already purchased the Extended Warranty (from my own pocket), they cannot activate the Complementary AD & LD Warranty as only one Warranty can be activated for each IMEI number. Surprisingly, this condition was never mentioned anywhere. This was not told me when I was purchasing the Extended Warranty out of my own pocket from Samsung's website. 

To add to this, my Samsung S24 Ultra has 2 SIMs and hence 2 IMEI numbers. There is no reason why Servify cannot activate the AD & LD Warranty on the other IMEI. I even asked Servify to cancel and refund my Extended Warranty to be able to activate the AD & LD Warranty on the same IMEI which they are not ready to do. 

This is a clear case of Fraud and Malpractice by Servify on behalf of Samsung Corporate

As next steps, I will be moving to Consumer Court and also posting about this malpractice by Samsung Corporate and Servify on various Social media forums including X.com, Facebook, LinkedIn. I will be specifically tagging Samsung so that other Customers don't get cheated by Servify. 


















































https://samsung.servify.tech/

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